Shipping & Return Policy

At EveryoneBetter.com, we are committed to providing you with high-quality health and wellness products and an exceptional shopping experience. We understand that timely delivery and a fair return policy are crucial aspects of online shopping. This document outlines our shipping procedures, delivery timeframes, and our comprehensive return and refund policies.

1. Shipping Policy

Processing Time

We strive to process all orders as quickly as possible. Our standard processing time is 24 to 48 hours from the time your order is placed. Please note that processing times may be slightly longer during holidays or peak promotional periods. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Once your order has been processed and dispatched from our warehouse, the estimated delivery time is 6 to 10 business days. While we make every effort to ensure your order arrives within this timeframe, please be aware that external factors such as weather conditions, carrier delays, or high shipping volumes may occasionally impact delivery times.

Shipping Methods & Carriers

We partner with reliable shipping carriers to ensure your health and wellness products arrive safely. The specific carrier for your order will depend on your location and the size of the package. We currently utilize standard ground shipping for all orders to maintain affordable and consistent service.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update in the carrier's system after receiving your confirmation.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the destination. We may offer free shipping promotions from time to time, which will be clearly indicated on our website and applied automatically at checkout if eligible.

2. Return & Refund Policy

We want you to be completely satisfied with your purchase. To ensure your confidence in shopping with us, we offer generous return terms tailored to our customers' needs.

60-Day Money Back Guarantee

We stand behind the quality of our products. If you are not 100% satisfied with your purchase, you may return eligible items within 60 days of the delivery date for a refund. To qualify for the 60-day money back guarantee, items must be in their original condition (unless defective).

15-Day Free Return Shipping

To make your return experience as seamless as possible, EveryoneBetter.com offers free return shipping for all returns initiated within 15 days of the delivery date. If you initiate a return after the 15-day window but within the 60-day guarantee period, you will be responsible for the return shipping costs.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The return must be initiated within 60 days of delivery.
• The item must be in the same condition that you received it.
• The item must be in its original packaging with all manuals, accessories, and parts included.
• A receipt or proof of purchase is required.

Non-Returnable Items

Due to the nature of health and wellness products, certain items may be exempt from being returned for hygiene and safety reasons. Non-returnable items include:

• Opened personal care items (e.g., skin creams, oils, lotions) where the seal has been broken.
• Intimate health products that have been used or opened.
• Gift cards.
• Downloadable software products.

Please check the specific product page for any item-specific return restrictions before purchasing.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email our customer support team at support@everyonebetter.com with your order number and the reason for the return.
2. Receive Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and a return shipping label (if within the 15-day free return window).
3. Pack Your Item: Securely pack the item in its original packaging and include the packing slip or proof of purchase inside the box.
4. Ship: Affix the shipping label to the package and drop it off at the designated carrier location.

4. Refunds

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your bank statement, depending on your financial institution's processing times.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement to be sent to you at no additional cost. Please provide photos of the damage to help us resolve the issue quickly.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@everyonebetter.com. If you wish to exchange an item for a different product, please initiate a return for the original item and place a new order separately.